Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem loading pages

  • 1 reply
  • 1 has this problem
  • 16 views
  • Last reply by FredMcD

psfell
psfell
more options

Problem loading page error for certain websites including AOL.com, Google.com, and my virus software Vipre.com. Others load fine. Message is:

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

I uninstalled and reinstalled Firefox, cleared the cache, all to no avail. Please advise.

Thanks!

Problem loading page error for certain websites including AOL.com, Google.com, and my virus software Vipre.com. Others load fine. Message is: The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. I uninstalled and reinstalled Firefox, cleared the cache, all to no avail. Please advise. Thanks!

All Replies (1)

FredMcD
FredMcD
more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors

What do the security warning codes mean