This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how do i get rid of the black popup box that says password required Mozilla firefox please enter the primary paswor

  • 3 replies
  • 1 has this problem
  • 156 views
  • Last reply by cor-el

more options

When i go to a website that requires a password I get a black box that pops up In the box it says Password Required - Moizilla Firefox Please enter the primary password.

How can i make that go away.

When i go to a website that requires a password I get a black box that pops up In the box it says Password Required - Moizilla Firefox Please enter the primary password. How can i make that go away.

Chosen solution

You need to enter the PP to unlock the logins (username and password) and make it possible to enter a saved login. The PP is used to encrypt the logins stored in Lockwise (logins.json in the profile folder) and you need to enter the PPt to unlock (decrypt) the logins.

Read this answer in context 👍 0

All Replies (3)

more options

This is because you have enabled the Primary (Master) Password in the Password Manager. The only way to make this go away is to shut down the Primary (Master) Password. Select to change this. But leave the new password blank.

more options

You get this dialog if you have set the Primary Password and access a page for which you have saved a login. You would have to remove the PP or possibly disable the Password Manager and use the context menu ("Use Saved Login/Password").

more options

Chosen Solution

You need to enter the PP to unlock the logins (username and password) and make it possible to enter a saved login. The PP is used to encrypt the logins stored in Lockwise (logins.json in the profile folder) and you need to enter the PPt to unlock (decrypt) the logins.