Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New iPhone 13 won't connect/sync with laptop & account

  • 2 replies
  • 1 has this problem
  • 33 views
  • Last reply by Kiki

more options

I just got a new iPhone 13. I keep going to my Firefox browser on my new iphone (which has loaded other things onto it which are specific to my browser), going to settings, trying to sync with my laptop via the QR code, & nothing happens. I would try to just sign in with email but my email password was saved in Mozilla Lockwise & that won't let me in either.

I just got a new iPhone 13. I keep going to my Firefox browser on my new iphone (which has loaded other things onto it which are specific to my browser), going to settings, trying to sync with my laptop via the QR code, & nothing happens. I would try to just sign in with email but my email password was saved in Mozilla Lockwise & that won't let me in either.

All Replies (2)

more options

I also uninstalled & re-installed the firefox browser. On the new iPhone. FYI.

more options

Hi Mark, what does it says when it won't log you in?