This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot access bank account

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by MGMofTulsa

mzip1213
mzip1213
more options

For well over a year, after one of the updates, I cannot access my bank account; however, Google Chrome give easy access. I'm using Firefox 97.0.1. Bottom line: after over 10 years of using Firefox to do my banking, I now have to go to another browser to do it. Is there some kind of solution? Why does Google Chrome work and Firefox does not work?

For well over a year, after one of the updates, I cannot access my bank account; however, Google Chrome give easy access. I'm using Firefox 97.0.1. Bottom line: after over 10 years of using Firefox to do my banking, I now have to go to another browser to do it. Is there some kind of solution? Why does Google Chrome work and Firefox does not work?

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Can you show us the issue? What bank? Have you tried Firefox in Safe mode? Something maybe blocked. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

MGMofTulsa
MGMofTulsa
more options

To mzip1213: I think I have an answer for you in a word: "Refresh" See at: -- Cannot access accounts - Access Denied / Warning: Potential Security Risk Ahead Hope it works for you, like it did for me.