This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

company chat line- artifical intelligence

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by James

thecreswells
thecreswells
more options

All other products have way to chat with the company, in real time. Where is foxfire or Mozilla support with a line like this. Must I change to Google? I have used foxfire for so long successfully.

All other products have way to chat with the company, in real time. Where is foxfire or Mozilla support with a line like this. Must I change to Google? I have used foxfire for so long successfully.

All Replies (1)

James
James
  • Moderator
  • Top 10 Contributor
more options

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

Mozilla does not have the resources to provide the amount of call centres that would be required to do one on one support by chat, phone or email. Would it be just for desktop Firefox (Windows, macOS, Linux), and mobile versions for Android and iOS (iPhone/iPad). As people would want one on one support for their other products also.

It is generally the paid for applications that may have one or more one on one support option(s) because you well paid for it.

No company that has web browsers provide free one on one support for free to download and use web browsers.