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email attachments fail to download

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by leeransom

leeransom
leeransom
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Downloading email attachments fails with Firefox. OK with Explorer 11. This problem began four days ago. Please tell me how to fix this.

Lee Ransom - [removed phone# from public]

Downloading email attachments fails with Firefox. OK with Explorer 11. This problem began four days ago. Please tell me how to fix this. Lee Ransom - [removed phone# from public]

Modified by James

Chosen solution

Can you provide more detail? What email site are you using? Are you getting an error message when you try to download? Post a screenshot of the issue. Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Did you clear the browser cache? https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

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All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Chosen Solution

Can you provide more detail? What email site are you using? Are you getting an error message when you try to download? Post a screenshot of the issue. Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Did you clear the browser cache? https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

leeransom
leeransom Question owner
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Not really certain what solved the problem. I tried to shotgun the suggestions and even loaded up Chrome. At some point things got back to normal with Firefox. Could have been an overfull cache.