This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

View Preferences Not Rembered

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by Harold

more options

I don't like the "view panel" in Thunderbird so I always work with it turned off. However, if I restart TB 91.10.0 (32-bit) for any reason the panel always comes back (Win 10 Home) and I have to turn it off again. It never used to do this; instead TB remembered my preference. What am I doing wrong please?

I don't like the "view panel" in Thunderbird so I always work with it turned off. However, if I restart TB 91.10.0 (32-bit) for any reason the panel always comes back (Win 10 Home) and I have to turn it off again. It never used to do this; instead TB remembered my preference. What am I doing wrong please?

Chosen solution

Matt, thank you for your reply. I haven't had time to try your suggestion but the problem seems to have disappeared !!!??? I have no explanation for this. If it happens again I will try your proposed solution. Thanks again for your time.

Read this answer in context 👍 0

All Replies (2)

more options

using ccleaner perhaps? or other software that might also delete the sessions.json file and hence you settings for user interface items

more options

Chosen Solution

Matt, thank you for your reply. I haven't had time to try your suggestion but the problem seems to have disappeared !!!??? I have no explanation for this. If it happens again I will try your proposed solution. Thanks again for your time.