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Autocomplete adds wrong nickname to email address

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  • Last reply by Matt

pwright2b
pwright2b
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Sending and receiving to the email address works fine. It is only the display of the associated name which is weird.

The email address is (example) tomw@williamsfamily.com. The name associated in all my address books (including Gmail's contact list) is tom williams. But when Thunderbird displays who it is from/to, either in the address bar or in the received message, it attributes it to jennnwilliams. (Note the 3 ns.)

Jen Williams exists but but with a different address in the williamsfamily.com domain. And nowhere in any address book does it exist with 3 ns.

I have searched thru all the address books and have found no 3 n Jens. Nor have I found any entrys with tomw@ listed as anything but tom williams.

It is merely an annoyance but where can I look for a solution?

Paul-----
Sending and receiving to the email address works fine. It is only the display of the associated name which is weird. The email address is (example) tomw@williamsfamily.com. The name associated in all my address books (including Gmail's contact list) is tom williams. But when Thunderbird displays who it is from/to, either in the address bar or in the received message, it attributes it to jennnwilliams. (Note the 3 ns.) Jen Williams exists but but with a different address in the williamsfamily.com domain. And nowhere in any address book does it exist with 3 ns. I have searched thru all the address books and have found no 3 n Jens. Nor have I found any entrys with tomw@ listed as anything but tom williams. It is merely an annoyance but where can I look for a solution? -----Paul-----

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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I would look in the collected address book.

You might also want to look in the message source (ctrl+U) to confirm that the sender is not placing that display name in the To: address

You might also want to disable the option to "show only display name for people in my address book and see if that changes what your see. It should as the entry is supposed to be coming from your address book. But when trying to work out why things are not working, it is always good to check everything.