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cann't sync my data

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  • Last reply by Paul

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hello !, I formatted my PC and installed FF after that tried to log in but i forgot my password. so i changed it by using forgot password option. but then all my data(Bookmark , password, history...) didn't show up. i tried downgrading but still nothing. Please is there any way that i could get my former data back?

hello !, I formatted my PC and installed FF after that tried to log in but i forgot my password. so i changed it by using forgot password option. but then all my data(Bookmark , password, history...) didn't show up. i tried downgrading but still nothing. Please is there any way that i could get my former data back?

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

Please appreciate that changing your Firefox Account password will clear any data that was in the process of being synced between devices.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.