This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost access to e-mail address of my second account

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Dropa

peronixtv
peronixtv
more options

Hello Firefox,

I had been using your browser for a while to use my Gmail on another account. The problem is, the password to my google account was saved by your password saver which was the only way for me to log in. Unfortunately after I installed my new pc and reset my old drives, I can no longer access that password. The account in question is [email]@gmail.com. I have tried countless times to log into my sync account to try and recover the password but apparently I don't remember the password to my firefox account either. I cannot access my Gmail without my firefox account, and I cannot get into my firefox account without my e-mail so I am stuck on a loop. Is there any other way you could let me recover my firefox account? I am on the same network with the same router, if I can't have my account back I won't be able to access important spreadsheets that I cannot recover. Please help me.

Hello Firefox, I had been using your browser for a while to use my Gmail on another account. The problem is, the password to my google account was saved by your password saver which was the only way for me to log in. Unfortunately after I installed my new pc and reset my old drives, I can no longer access that password. The account in question is [email]@gmail.com. I have tried countless times to log into my sync account to try and recover the password but apparently I don't remember the password to my firefox account either. I cannot access my Gmail without my firefox account, and I cannot get into my firefox account without my e-mail so I am stuck on a loop. Is there any other way you could let me recover my firefox account? I am on the same network with the same router, if I can't have my account back I won't be able to access important spreadsheets that I cannot recover. Please help me.

Modified by Andrew

All Replies (1)

Dropa
Dropa
more options

If email sent reset can't be accessed there is nothing more that can be done to help here. You need to contact Gmail support for that issue.