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How do I restore Old Firefox data after a refresh?

  • 2 replies
  • 3 have this problem
  • 5 views
  • Last reply by Terry

davehallmusic
davehallmusic
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I contacted my bank to find out why their site no longer worked with Firefox and they had me refresh my Firefox settings, and now I'm not able to log in to certain pages using my passwords. The login pages say either my username or password is incorrect but they're not. When I click on "Forgot password" and give my email address, it says they'll send me an email to reset my password, but the email never comes.

How can I get my old settings back?

Thanks

I contacted my bank to find out why their site no longer worked with Firefox and they had me refresh my Firefox settings, and now I'm not able to log in to certain pages using my passwords. The login pages say either my username or password is incorrect but they're not. When I click on "Forgot password" and give my email address, it says they'll send me an email to reset my password, but the email never comes. How can I get my old settings back? Thanks

All Replies (2)

Bithiah
Bithiah
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Hey there!

I recommend you to take a look at the following: https://support.mozilla.org/bm/questions/1046853

Bithiah

Terry
Terry
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Did the 'refresh' leave an Old Firefox data folder on your desktop? If so, you may be able to copy files from it to your profile.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_finding-your-profile-without-opening-firefox