pages freeze on Amazon Prime Video and Netflix and CNN linked page
...when I open Amazon Prime video nothing works on the page ... it freezes ... cannot close (x out) ... need to force close using CCleaner program. Other open Firefox pages freeze at the same time ... Amazon chat was open in separate page and the chat page froze as well. ...the same with Netflix ...the same with video pages accessed by clicking on link in CNN news items I do not get an error message ... just total freeze.
Neither Malwarebytes nor Norton think it is a virus.
Firefox has been my standard for years, but today an Amazon customer service rep suggested I try Chrome to access the Prime video site. CHROME WORKS. I therefore conclude there is a glitch in Firefox. Note that I clear all cookies after every internet session with the CCleaner program.
Why are my pages freezing? Can you suggest a fix?
All Replies (3)
I don't use the other sites, but I've have had the same problem with Netflix. What seemed to temporarily help in my case was to clear the cache and Offline web site data.
This started after I updated FF and some addons. I then rolled back to a profile folder from before the updates (so the FF version remains the sane but the addons are back to being the older versions), and so far, after a week, it hasn't happened uet. So I am wondering if it is something to do with an addon?
Modified by TechHorse
Thank you for your suggestions ... I got rid of add-ons and plug-ins ... shut down computer, etc ...initially page was active but told me I needed to activate DRM but when activated it caused a complete freeze. Here, I would note that Chrome does not freeze (so far, knock on wood). I hate using it because of the copious collection of cookies generated with it (which I clean with CCleaner).. but at least it works. Hopefully some day Firefox will play nicely in the video site sandbox.
san.cris.expat, did you also try clearing the cache and Offline web site data via, for example, pressing ctrl+shift+del?