Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird with GoDaddy/Microsoft - asked for password and now folders and emails are gone

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Cindy40

more options

Hi, I am not very tech savy, so please pardon my ignorance. We use Thunderbird for our email client for our business email. Our email address is hosted through Go Daddy. Not long ago we were required to switch settings to utilize Microsoft365 to access email. We had someone that is in the tech business set it up for us. It has worked fine for up to now. (The person that set it up for us is out of the country for a week or yes, I would have him help me). Today we cannot access email without entering a password. It said that it didn't work. I went straight to GoDaddy to login to email to check to be sure that I had the correct password. (It opens a Microsoft window now where it used to log in to Webmail.) I was able to login with the password that I have. So, password must be good. I chatted online with Go Daddy and the tech had me remove my email from thunderbird and re add it. Once that was done it wouldn't sync. we tried several configurations. Finally after trying a few options in the settings I am able to receive NEW email, but most prior mail is gone along with all of my folders. It doesn't matter where I login to email now, via thunderbird or directly through Go Daddy/Microsoft, I am only seeing new emails and all folders are gone. Is there any suggestions to try?

Hi, I am not very tech savy, so please pardon my ignorance. We use Thunderbird for our email client for our business email. Our email address is hosted through Go Daddy. Not long ago we were required to switch settings to utilize Microsoft365 to access email. We had someone that is in the tech business set it up for us. It has worked fine for up to now. (The person that set it up for us is out of the country for a week or yes, I would have him help me). Today we cannot access email without entering a password. It said that it didn't work. I went straight to GoDaddy to login to email to check to be sure that I had the correct password. (It opens a Microsoft window now where it used to log in to Webmail.) I was able to login with the password that I have. So, password must be good. I chatted online with Go Daddy and the tech had me remove my email from thunderbird and re add it. Once that was done it wouldn't sync. we tried several configurations. Finally after trying a few options in the settings I am able to receive NEW email, but most prior mail is gone along with all of my folders. It doesn't matter where I login to email now, via thunderbird or directly through Go Daddy/Microsoft, I am only seeing new emails and all folders are gone. Is there any suggestions to try?

All Replies (2)

more options

Have you tried checking your deleted items folder?

more options

In the Deleted Items folder there are 8 emails from 2022, that's it. Seems strange.