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Thunderbird continues to block emails.

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by thinkbp1

thinkbp1
thinkbp1
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In the junk settings the “enable adaptive junk mail controls for this account” box is unchecked. But still some important emails continue being blocked and they do not appear in the trash folder. Is there another way I can prevent TB from regulating my email? I appreciate any help with this.

In the junk settings the “enable adaptive junk mail controls for this account” box is unchecked. But still some important emails continue being blocked and they do not appear in the trash folder. Is there another way I can prevent TB from regulating my email? I appreciate any help with this.

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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Check to see if the blocked messages are being filtered by the mail provider's spam/junk/bulk controls.

https://support.mozilla.org/en-US/questions/1404881

thinkbp1
thinkbp1 Question owner
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Thank you. I will check that issue.