This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Attempting to Save a displayed PDF opens a floating menu item and "freezes" Firefox 115.0.2 in OSX 12.6.3

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by cazwicky

cazwicky
cazwicky
more options

I am trying to save the PDF at this URL:

https://s3.amazonaws.com/com.eventide.downloads/Product+Manuals/H9ControlManual.pdf

When I select save in the upper right corner of the displayed document a floating (no background or buttons) drop down menu with only one selection appears in the lower middle of the screen.

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-15-09-35-28-a67fbe.png


In documenting this I made a screenshot, and when I clicked it, it appeared in a Firefox Tab (normal behavior) but when I right clicked that and selected Save, another floating drop down menu appeared


https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-15-09-35-39-d3fe7d.png

I am trying to save the PDF at this URL: https://s3.amazonaws.com/com.eventide.downloads/Product+Manuals/H9ControlManual.pdf When I select save in the upper right corner of the displayed document a floating (no background or buttons) drop down menu with only one selection appears in the lower middle of the screen. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-15-09-35-28-a67fbe.png In documenting this I made a screenshot, and when I clicked it, it appeared in a Firefox Tab (normal behavior) but when I right clicked that and selected Save, another floating drop down menu appeared https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-15-09-35-39-d3fe7d.png
Attached screenshots

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

The Save button in Firefox's built-in PDF viewer should call the same kind of Finder window as "Save as..." features throughout the browser. These include:

  • File > Save Page As...
  • right-click an image > Save Image As...

Do those call up a Finder window properly or do they have the same problem?

(If a site has its own scripted PDF viewer, then the button behavior may vary. You could test with other PDFs such as https://www.copyright.gov/circs/circ61.pdf)

cazwicky
cazwicky Question owner
more options

Thanks for the reply..! y Yes, the PDF viewer should have that dialog when you press save..."Should" being the operative word.

I have found that if I press "F3" on my Mac - which displays a shrunken view of all open windows on a given desktop, and then press it again (to restore them) the normal Save dialog then appears.

Seems like a bug.