Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not receiving emails from accounts@firefox.com

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by Terry

ninjawitharump
ninjawitharump
more options

I've locked myself out of my Firefox account (can't use my authenticator because I got a new smartphone and did not re-add Firefox to the authenticator app). I have a logged-in device and I'm trying to go to my settings to turn of 2FA to get back in. When I try to do this, it tells me that it's sending me an email with a six-digit code, but this email never arrives. I've whitelisted, I've waited an hour, nothing.

Interestingly, I've been forced to set up a new account just to post this question, using a different Gmail address, which also required the entry of a six-digit code. But this one came immediately.

What do I need to do to get my Firefox account unlocked? As it stands, 2FA has basically killed my account forever. If that happens, it's goodbye to Firefox.

I've locked myself out of my Firefox account (can't use my authenticator because I got a new smartphone and did not re-add Firefox to the authenticator app). I have a logged-in device and I'm trying to go to my settings to turn of 2FA to get back in. When I try to do this, it tells me that it's sending me an email with a six-digit code, but this email never arrives. I've whitelisted, I've waited an hour, nothing. Interestingly, I've been forced to set up a new account just to post this question, using a different Gmail address, which also required the entry of a six-digit code. But this one came immediately. What do I need to do to get my Firefox account unlocked? As it stands, 2FA has basically killed my account forever. If that happens, it's goodbye to Firefox.

All Replies (2)

Medhasree Suram
Medhasree Suram
more options

Hey there! I totally understand your frustration, and I'm here to help you out. It sounds like you're locked out of your Firefox account due to 2FA issues, and the email with the code isn't coming through. Let's get you back on track. First, check your spam folder just in case the email ended up there. If you've already done that and still no luck, it might be a good idea to contact our support team directly. They can assist you in verifying your identity and help you regain access to your account. You can reach them at accounts@firefox.com.

Terry
Terry
more options

There have been several such reports. In the thread linked below, the user was able to get the problem fixed by creating a support reference.

https://support.mozilla.org/en-US/questions/1419188