This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Threading keeps coming back every time I switch it off.

  • 3 replies
  • 2 have this problem
  • 14 views
  • Last reply by david

more options

I turn off threading in my inbox. It turns itself back on.

There is a plentiful supply of discussion here about the inept enforced threading which happened on an update. There is a lot of info on turning it off with view ->sort-> etc etc.

But it turns itself back on.

Threading is ghastly, I don't ever want to see it, but accepting that someone somewhere likes it, at least make sure that when it is turned off it stays off.

Horrible.

I turn off threading in my inbox. It turns itself back on. There is a plentiful supply of discussion here about the inept enforced threading which happened on an update. There is a lot of info on turning it off with view ->sort-> etc etc. But it turns itself back on. Threading is ghastly, I don't ever want to see it, but accepting that someone somewhere likes it, at least make sure that when it is turned off it stays off. Horrible.

All Replies (3)

more options

I agree, this has likely been the most complained-about feature since release of 102.

This is the official (to my knowledge) documentation. Well worth the read https://support.mozilla.org/en-US/kb/message-threading-thunderbird

Here is my own documentation on threading, duplicating the above, but it may help: You need to highlight each folder and click View>sort by>unthreaded. If this applies to just a few folders, just repeat the process as necessary. If you have many folders or plan to add many new folders, you may wish a different approach, below:

More info: To change default for *new* folders, In config editor, you can change default that applies to NEW folders you set up: mailnews.default_view_flags 0=unthreaded

Config editor is available at Tools>settings>general and scroll to bottom right.

 ------------

To set many *existing* folders, follow these steps: (I creates a crude video that walks through the steps at

   https://davidkirk.org/SettingDefaultFolderView.mp4  that demonstrates the following steps:
   First, highlight a folder that you have set to unthreaded	
   In the Message List view, in the column header, on the far right, open the options button that shows    
    context menu. :
   At the very bottom is the option:
   -> "Apply current view to..."
   -> "Folder and its children..."
   -> Hover over an account
   -> In the next menu don't select a folder. Instead select the account name itself.

ALSO, for future installations of Thunderbird, 
- install Thunderbird and exit prior to setting up accounts
- create a simple text file with name of user.js with these lines: 
     // Set default threading to UNthreaded  ###   <== this line is optional, just for documentation
     user_pref("mailnews.default_view_flags", 0);
- copy the user.js file into the profile
- now, when you start Thunderbird, unthreading will be the default. Problem solved. 

more options

That's an extraordinarily detailed reply - many thanks. Mind you, it just sets the Unthreaded again - the problem is that when I've done that, it comes back by itself.

I personally am very comfortable with all the stuff you have provided, but to me it highlights one of today's biggest software problems - that of sloppy programming expecting users to become programmers to sort out program misbehaviour (microsoft Word comes to mind). This is totally the wrong approach - There is no way that Joe Bloggs and Granny Smith should have to go near this gobbledegook to use *any* app, let alone email.

Thanks again, David, a 'proper' reply !

more options

You're welcome. I do make my thoughts known, but little chance for change. https://connect.mozilla.org/t5/discussions/stop-requiring-users-to-need-customizing-for-basic-services/td-p/41484