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Not receiving any emails in one account

Paul Harbottle
Paul Harbottle
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My wife and I each have an outlook account which we have used for many years. Both accounts are set up in the same way. Both accounts can send emails but only one ever receives emails from the office365 server. Forwarded emails are received by both. 2-step authentication is switched on with both outlook accounts and outlook.com + 0ffice365.com + gmail.com noted as exceptions in the TB settings. I have looked at the TB profiles but find the detail to be beyond my understanding. In case the Microsoft account password was not recorded in TB correctly I changed the MS password and had to enter that new password the next time I logged in. It did not help. There are no error messages. The problem has been around for about 4 weeks. TB 115.8.1 is in use

My wife and I each have an outlook account which we have used for many years. Both accounts are set up in the same way. Both accounts can send emails but only one ever receives emails from the office365 server. Forwarded emails are received by both. 2-step authentication is switched on with both outlook accounts and outlook.com + 0ffice365.com + gmail.com noted as exceptions in the TB settings. I have looked at the TB profiles but find the detail to be beyond my understanding. In case the Microsoft account password was not recorded in TB correctly I changed the MS password and had to enter that new password the next time I logged in. It did not help. There are no error messages. The problem has been around for about 4 weeks. TB 115.8.1 is in use

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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The fact you changed your password and were prompted for a new one would indicate you are not using oauth authentication. Please change your account settings to not use normal password but oauth instead and try the process again. Microsoft are progressively refusing all normal password authentications in favor of what they call modern authentication and the rest of the world calls oauth. They probably just got to you.

Paul Harbottle
Paul Harbottle Question owner
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Both accounts appear to have identical settings - both use oAuth. I can not see any difference beteen the two settings except that one works and one does not.