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RootsMagic dot com "Chat" button not showing on browser window

tompottenger
tompottenger
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Rootsmagic.com has a "Chat" button on the lower right corner of it's screens. Except I can't see it; Firefox seems to be blocking it. (At least that's what the Rootsmagic tech support people have suggested.) What do you have to say? (See: https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.rootsmagic.com%2Fattachments%2Ftoken%2FbAIpWeRMk3nDQbdivWS3ALYfk%2F%3Fname%3DScreenshot%2B2024-07-29%2B114817.png&data=05%7C02%7C%7C3ebf325e256f401a929f08dcaff7e2b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638578726398916673%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=rzVm4N4s9nl4dTAPx19GQYvKL8%2F6BE5QW39Srt0nNLs%3D&reserved=0https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.rootsmagic.com%2Fattachments%2Ftoken%2FbAIpWeRMk3nDQbdivWS3ALYfk%2F%3Fname%3DScreenshot%2B2024-07-29%2B114817.png&data=05%7C02%7C%7C3ebf325e256f401a929f08dcaff7e2b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638578726398916673%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=rzVm4N4s9nl4dTAPx19GQYvKL8%2F6BE5QW39Srt0nNLs%3D&reserved=0)

Thanks!

Rootsmagic.com has a "Chat" button on the lower right corner of it's screens. Except I can't see it; Firefox seems to be blocking it. (At least that's what the Rootsmagic tech support people have suggested.) What do you have to say? (See: https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.rootsmagic.com%2Fattachments%2Ftoken%2FbAIpWeRMk3nDQbdivWS3ALYfk%2F%3Fname%3DScreenshot%2B2024-07-29%2B114817.png&data=05%7C02%7C%7C3ebf325e256f401a929f08dcaff7e2b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638578726398916673%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=rzVm4N4s9nl4dTAPx19GQYvKL8%2F6BE5QW39Srt0nNLs%3D&reserved=0https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.rootsmagic.com%2Fattachments%2Ftoken%2FbAIpWeRMk3nDQbdivWS3ALYfk%2F%3Fname%3DScreenshot%2B2024-07-29%2B114817.png&data=05%7C02%7C%7C3ebf325e256f401a929f08dcaff7e2b0%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638578726398916673%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=rzVm4N4s9nl4dTAPx19GQYvKL8%2F6BE5QW39Srt0nNLs%3D&reserved=0) Thanks!

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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You should provide steps to replicate. Looks like we have to be signed in and a paying customer to get the chat option. I do see the help option in the bottom left corner. see screenshot

Do you have the same issue with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

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