This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Set up your existing (Thunderbird acct) email address results in error message

  • 4 replies
  • 0 have this problem
  • 7 views
  • Last reply by sfhowes

more options

Hello, I installed Thunderbird on a Windows 11 computer and I receive the message to "Set up and Existing email address" When I put in user name, password and email I receive an error message saying the server cannot be found. I also tried deleting and reinstalling the Thunderbird program, but have the same result.

So, how do you put in the needed info to move beyond the error message?

Thanks,

R

Hello, I installed Thunderbird on a Windows 11 computer and I receive the message to "Set up and Existing email address" When I put in user name, password and email I receive an error message saying the server cannot be found. I also tried deleting and reinstalling the Thunderbird program, but have the same result. So, how do you put in the needed info to move beyond the error message? Thanks, R

All Replies (4)

more options

please post error message and screenshot of the setup page at time of error. thank you.

Helpful?

more options

After done is clicked in Set up existing account the before and after pic is posted showing the server cannot be found.

Helpful?

more options

it isn't saying the server can't be found. that is one of three possibilities. My suggestion is to remove the account completely, start over and do not include password during setup. that usually helps verify that the server is being properly configured. and then wait for the prompt for email password.

Helpful?

more options

For a stny.rr.com account, use the manual config. with these settings:

incoming mail.twc.com, 993, SSL/TLS, normal password, email address

outgoing mail.twc.com, 587, STARTTLS, normal password, email address

https://www.spectrum.net/support/internet/email-settings/

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.