Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video and Auidio on BBC website stopped working...

  • 5 replies
  • 32 have this problem
  • 1 view
  • Last reply by cor-el

more options

Video and Auidio on BBC website stopped working...as of this morning I can no longer view Video or llisten to the radio on the BBC website, had firefox for years and never had an issue before today. Where the AV would normally appear the screen is now blank, checked extensions I don't have adblocker or anything like that, puzzled as to what it is as youtube still working. Java is enabled and even updated to latest....nothing, help would be greatly appreciatted.

URL of affected sites

http://bbc.co.uk

Video and Auidio on BBC website stopped working...as of this morning I can no longer view Video or llisten to the radio on the BBC website, had firefox for years and never had an issue before today. Where the AV would normally appear the screen is now blank, checked extensions I don't have adblocker or anything like that, puzzled as to what it is as youtube still working. Java is enabled and even updated to latest....nothing, help would be greatly appreciatted. == URL of affected sites == http://bbc.co.uk

All Replies (5)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). You can also try to disable other plugins.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

more options

Exactly the same issue - iplayer also doesn't work. Just blank where the video screen should be (with a large flashing cursor if you click on the blank) Have tried disabling all Extensions - no effect Have uninstalled / reinstalled - no effect Had this problem now for a couple of months

Everything fine in IE (having to use IE unfortunatley!)

Using Vista & Firefox 3.6.3

more options

Same issue here, I get "This content doesn't seem to be working. Try again later" in IE absolutely fine.

more options

Same problem and same message as Anonymous. Using Windows 7 with Firefox. Java fully up-to-date. Add-ons and plug-ins all ok.

Having to use IE for watching video on the BBC site unfortunately. Anyone found a fix for this?

more options

Same issue... Firefox 3.6.8