This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to correct a thread I started that is closed with an incorrect suggestion marked as the solution?

AnonymousUser
AnonymousUser
more options

I'm the original poster of the "How to replace "Apply Downloaded Update Now" with "Check for Updates" in Help menu when the update fails because the downloaded update files are missing but "Update Ready to Install" window keeps appearing?" question at .

I got 2 replies. AlleyKat provided the solution along with 2 unnecessary steps. Chris_Ilias suggested something that didn't work.

The original thread is now closed, and Chris_Ilias' response is marked "This answer solved the problem." However, it did not.

How does a reply get marked as the solution?

How can the original thread be corrected?

I'm the original poster of the "How to replace "Apply Downloaded Update Now" with "Check for Updates" in Help menu when the update fails because the downloaded update files are missing but "Update Ready to Install" window keeps appearing?" question at . I got 2 replies. AlleyKat provided the solution along with 2 unnecessary steps. Chris_Ilias suggested something that didn't work. The original thread is now closed, and Chris_Ilias' response is marked "This answer solved the problem." However, it did not. How does a reply get marked as the solution? How can the original thread be corrected?

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

URL of that thread?

Shawn
Shawn
  • Moderator
more options

I guess your talking about https://support.mozilla.com/en-US/forum/1/690292 ?

AnonymousUser
AnonymousUser Question owner
more options

To: the-edmeister

Sorry. http://support.mozilla.com/en-US/foru.../690292?

My attempt to include the URL at the end of the first sentence clearly failed. It appeared in the preview of the message, but not in the message as posted.


To: Firefox4life78

Yes, that's the thread. I assume you changed the "solution" marker, so thank you for that.