This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have downloaded the latest firefox but when I download addons it says the browser is still old.

  • 4 replies
  • 0 have this problem
  • 2 views
  • Last reply by Morbus

more options

I have downloaded the latest firefox (3.6). But when I tried to download certain add ons and even when I go to Youtube it tells me that my browser is out of date. When I click 'About', my version of Firefox is 3.6.6 but it also says 'Firefox/2.0.0.9;MEGAUPLOAD 1.0'. Why is that?

This happened

Every time Firefox opened

== When I installed new firefox.

I have downloaded the latest firefox (3.6). But when I tried to download certain add ons and even when I go to Youtube it tells me that my browser is out of date. When I click 'About', my version of Firefox is 3.6.6 but it also says 'Firefox/2.0.0.9;MEGAUPLOAD 1.0'. Why is that? == This happened == Every time Firefox opened == When I installed new firefox.

All Replies (4)

more options

Hello.

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

more options

Your user-agent indicates that you have/had the MegaUpload Toolbar installed and that can interfere with your system recording the correct version of Firefox. See: http://en.wikipedia.org/wiki/User_Agent http://kb.mozillazine.org/Problematic_extensions (scroll down to "MegaUpload Toolbar")

Finding your version: https://support.mozilla.com/en-US/kb/Finding+your+Firefox+version

To uninstall a toolbar or other extensions or to troubleshoot extensions and themes, see: http://kb.mozillazine.org/Uninstalling_toolbars http://support.mozilla.com/en-US/kb/Uninstalling+add-ons#How_to_uninstall_extensions_and_themes http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes

You will also need to reset a preference. Reset general user-agent -type about:config in the URL/address bar and press the Enter key -if you see the warning, accept it (promise to be careful) -Filter = general.useragent.extra.firefox -the item will be bold and show user set -right-click that preference and select Reset -restart Firefox (File > Restart Firefox)


Other Issues: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~

Update Java: your ver. 1.6.0.03 (~~red:very old~~); current ver. 1.6.0.20 (important security update 04-15-2010) (~~red:Firefox 3.6 and above requires Java 1.6.0.10 or higher~~; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 ) (Windows users: Do the manual update; very easy.) ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/ See: Updating Java Do the update with Firefox closed.

more options

Hey!

Thank you so much TX Guy and Morbus for helping me out. I went to about:config and did what you said and it worked. I did not have Megaupload at all I guess there was something wrong. Anyway, now things are ok. :)

Thank you once again.

TC

more options

You're welcome.