This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Not saving username or password

  • 4 replies
  • 6 have this problem
  • 1 view
  • Last reply by Ryan

more options

Firefox does not offer to save username and passwords. No drop-down box appears. I have to manually type in username/passwords. I've followed the advice from your website and others without success.

This happened

Every time Firefox opened

== Several weeks ago

Firefox does not offer to save username and passwords. No drop-down box appears. I have to manually type in username/passwords. I've followed the advice from your website and others without success. == This happened == Every time Firefox opened == Several weeks ago

All Replies (4)

more options
more options

The fix at: https://support.mozilla.com/en-US/forum/1/723378#threadId723379 doesn't work. My OS is XP not Win 7.

It used to work fine, but has stopped for no apparent reason.

more options
more options

File names mentioned are cannot be seen or found in order make changes as suggested. Have looked and done a search.