This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF 3.6.8 hangs up when trying to access "options"

  • 1 reply
  • 9 have this problem
  • 3 views
  • Last reply by cor-el

AnonymousUser
AnonymousUser
more options

I've read several posts on similar problems. I first experienced the freeze-up when trying to download files. So, I tried to go into tools/options as instructed to change download location. I then got the same freeze up at that point (when I clicked on "options") and had to end FF using task manager. I tried Safe Mode with add-on's disabled, and then I tried re-installing FF, same result each time. There must be some corrupt dll or ini or similar file in my profile somewhere that is causing this, and I don't want to start over with a new profile, obviously. Any help appreciated

I've read several posts on similar problems. I first experienced the freeze-up when trying to download files. So, I tried to go into tools/options as instructed to change download location. I then got the same freeze up at that point (when I clicked on "options") and had to end FF using task manager. I tried Safe Mode with add-on's disabled, and then I tried re-installing FF, same result each time. There must be some corrupt dll or ini or similar file in my profile somewhere that is causing this, and I don't want to start over with a new profile, obviously. Any help appreciated

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Delete downloads.sqlite (plus downloads.rdf, if it exists) in the Profile Folder

See http://kb.mozillazine.org/Unable_to_save_or_download_files#Manually_delete_download_history --- You can also try "Reset all user preferences to Firefox defaults" on the Safe mode start window See http://kb.mozillazine.org/Resetting_preferences