Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why are my E mail contacts not consistent? Telus advises that it may be a firefox problem.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

wkozak
wkozak
more options

This problem is being investigated by Telus. My first concern is the loss of E mail contacts. Telus advises that they show up at their office but they do not show up on my E mail accessed thru Firefox. Also, while using E mail I have to re enter my user name and password every 3-5 minutes. I have been in communication with the Telus Technical people and they are investigating the issue; however one of their advisors suggested I contact you. The phone number they gave me, 888-586-4539 does not work from my area. 403-293-6291. Please advise.

This problem is being investigated by Telus. My first concern is the loss of E mail contacts. Telus advises that they show up at their office but they do not show up on my E mail accessed thru Firefox. Also, while using E mail I have to re enter my user name and password every 3-5 minutes. I have been in communication with the Telus Technical people and they are investigating the issue; however one of their advisors suggested I contact you. The phone number they gave me, 888-586-4539 does not work from my area. 403-293-6291. Please advise.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

"Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems