Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I typed in the wrong password and (accidentally) told Firefox to save/remember it, so I went into Tools and removed the saved password; now Firefox won't save/remember my (correct) login information for that site.

  • 3 replies
  • 31 have this problem
  • 1 view
  • Last reply by cor-el

more options

I entered my username (correctly) and password (incorrectly) for gmail in Firefox and when the popup asked me if I wanted to store the information, I said yes. Unfortunately the password I entered was incorrect, so I went into Tools - Security - Saved Passwords and removed the login information.

I then went back to gmail and logged in (with my correct password), but Firefox did not ask me if I wanted to store the information. I restarted teh browswer and tried again, but still nothing.

How can I get Firefox to ask me again if I want to store my login information for gmail?

I entered my username (correctly) and password (incorrectly) for gmail in Firefox and when the popup asked me if I wanted to store the information, I said yes. Unfortunately the password I entered was incorrect, so I went into Tools - Security - Saved Passwords and removed the login information. I then went back to gmail and logged in (with my correct password), but Firefox did not ask me if I wanted to store the information. I restarted teh browswer and tried again, but still nothing. How can I get Firefox to ask me again if I want to store my login information for gmail?

All Replies (3)

more options

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

more options

Thanks for the quick reply. I followed both suggestions and neither worked :(

more options

Do you have any Google (GMail) entries in the Password Manager?

Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

Make sure that you not run Firefox in Private Browsing - Use Firefox without saving history mode ("Tools > Stop Private Browsing" present)

See also http://kb.mozillazine.org/User_name_and_password_not_remembered