We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

CNET links work on home page but sub pages require a refresh

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by JKeays

JKeays
JKeays
more options

Ever since the last update, when I'm reading the main page on CNET news site everything works fine. When I click on a link to an article a sub page comes up but none of the comment links on that page will work (for example the comment links and "like" links at the bottom of the page). The normal links to other articles seem to work. If you want to comment or click a "like" link you have to refresh the page. This is FF 3.6.11 on Windows XP 32 bit. This was not an issue until FF was last updated.

Ever since the last update, when I'm reading the main page on CNET news site everything works fine. When I click on a link to an article a sub page comes up but none of the comment links on that page will work (for example the comment links and "like" links at the bottom of the page). The normal links to other articles seem to work. If you want to comment or click a "like" link you have to refresh the page. This is FF 3.6.11 on Windows XP 32 bit. This was not an issue until FF was last updated.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Other things that need attention:

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  • Next Generation Java Plug-in 1.6.0_15 for Mozilla browsers

Update the Java plugin to the latest version.

JKeays
JKeays Question owner
more options

Although you are correct in that booting the browser in safe mode did correct the issue, I had no desire to start troubleshooting what addon or plugin was responsible for the issue. I did update Java.

Today there was another update for FF, and when this update was done the issue was corrected. Because of this, and since I really don't have time to be troubleshooting browser issues, I have disabled all the automatic updates in all the FF browsers in our shop, and at home. I am only going to update them if there is a significant change. I realize this may be a security issue, however I just cannot spend the time required to correct issues caused by browser updates. Again, I realize issues can be caused by the plugins not "following the rules" and not being updated but even so I cannot justify spending huge amounts of time correcting issues that would not happen if I did not update the browser.

Thanks for your time helping me with this problem. I will not be updating any more unless I read about a serious problem that has to be corrected.