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When I select a link on a site and this opens a new instance of Firefox, the link page is blank; but OK when the link is displayed in a new tab on same instance of Firefox.

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  • Last reply by cor-el

louisemh
louisemh
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Affects many sites.

Eg just been to Virgin Media http://www.broadband-finder.co.uk/broadband-directory/virgin-media/?li=3

If I click on one of the first row of the 3 'More Info' boxes, a new instance of Firefox is opened, showing a blank page with 'Untitled' in the tab heading.

Is there a setting where I can prevent the opening of a new instance, or is there a way of getting the link page to display properly?

Many thanks, Louise

Affects many sites. Eg just been to Virgin Media http://www.broadband-finder.co.uk/broadband-directory/virgin-media/?li=3 If I click on one of the first row of the 3 'More Info' boxes, a new instance of Firefox is opened, showing a blank page with 'Untitled' in the tab heading. Is there a setting where I can prevent the opening of a new instance, or is there a way of getting the link page to display properly? Many thanks, Louise

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")