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Don't receive e-mail for lost password

  • 2 replies
  • 5 have this problem
  • 18 views
  • Last reply by GH0ST

GH0ST
GH0ST
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I set up Firefox Sync when the first beta or so came out for Firefox 4. Since then, I haven't used it, on any machine or mobile application.

Today, I went to go set it up for the release of Firefox 4, and I constantly get "Username and/or Password is invalid" Since I can't put in my private key as I don't have any other machine with Sync up, I go to reset my e-mail.

After getting the correct username (I am 100% sure it is correct) and get the captcha code correct, it tells me that an e-mail has been sent to the registered e-mail address.

So, I go to check. I have nothing in my inbox, nothing in my spam. So, I go do the same for about 4 other e-mail addresses, and I don't have anything in there either.

How can I find out what e-mail address has been registered, or how can I reset my password?

I set up Firefox Sync when the first beta or so came out for Firefox 4. Since then, I haven't used it, on any machine or mobile application. Today, I went to go set it up for the release of Firefox 4, and I constantly get "Username and/or Password is invalid" Since I can't put in my private key as I don't have any other machine with Sync up, I go to reset my e-mail. After getting the correct username (I am 100% sure it is correct) and get the captcha code correct, it tells me that an e-mail has been sent to the registered e-mail address. So, I go to check. I have nothing in my inbox, nothing in my spam. So, I go do the same for about 4 other e-mail addresses, and I don't have anything in there either. How can I find out what e-mail address has been registered, or how can I reset my password?

All Replies (3)

Himanshu Garg
Himanshu Garg
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Do you have your Sync key with you? Which Yahoo or Gmail or other Id did you enter for resetting your email.

If it was a Yahoo Id then please use Gmail as sometimes it takes time for yahoo to fetch the email.

Modified by Himanshu Garg

GH0ST
GH0ST Question owner
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I do have the Sync Key, and I am 99% sure I used G-mail.

Richard Soderberg
Richard Soderberg
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Hi from Mozilla Services Operations. I'm sorry that you had trouble trying to reset your account password.

We fixed an issue earlier this evening that was preventing the "forgot password" emails from being delivered.

If you try resetting your password again, you should receive the email in just a few moments.

Sincerely,

Richard Soderberg, Services Operations

Modified by Richard Soderberg