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A Adobe upgrade box came on the screen when I turn on the computer and opened Mozilla Firefox. Is it OK to install?

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  • Last reply by Helper7677

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An Adobe upgrade box came on the screen when I turned on the computer and opened Mozilla Firefox. I clicked install, but when the instructions said to close Mozilla firefox because it was a conflicting situation- I quit the installation. Is it OK to close Firefox and proceed with the Adobe upgrade? Thank you. Tom

An Adobe upgrade box came on the screen when I turned on the computer and opened Mozilla Firefox. I clicked install, but when the instructions said to close Mozilla firefox because it was a conflicting situation- I quit the installation. Is it OK to close Firefox and proceed with the Adobe upgrade? Thank you. Tom

All Replies (2)

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Is it for Adobe Flash? If it is, you do need to close Firefox to complete the installation. It's a plug-in for Firefox.

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You can download directly from the Adobe site instead of using the pop-up, if you wish; your decision. See below

You have 2 Adobe products that need to be updated:

  • Adobe PDF Plug-In For Firefox and Netscape
  • Shockwave Flash 10.2 r152
  1. Check your plugin versions on either of the following links':
  2. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
    • After the installation, start Firefox and check your version again.
  3. Update the Flash plugin to the latest version.
    • Download and SAVE to your Desktop so you can find the installer later
    • If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
    • After download is complete, exit Firefox
    • Click on the installer you just downloaded and install
      • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    • Start Firefox and check your version again or test the installation by going back to the download link below
    • Download and information: http://www.adobe.com/software/flash/about/
      • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
      • Use IE to go to the above site to update the IE ActiveX
    • Download Manual installers.

Modified by Helper7677