Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

As of yesterday morning YouTube is downloading correctly, video is fine, but there is no sound. Other applications using sound work just fine. Only the YouTube download is not working properly.

  • 2 replies
  • 71 have this problem
  • 9 views
  • Last reply by keithhull

more options

When I do my usual visit to YouTube and select a video to play the video apparently is downloaded correctly, the tracking bar below the video looks normal, the video plays correctly but there is no sound. This problem began on the morning of Sunday May 8th. All other applications involving sound on my PC are working just fine.

When I do my usual visit to YouTube and select a video to play the video apparently is downloaded correctly, the tracking bar below the video looks normal, the video plays correctly but there is no sound. This problem began on the morning of Sunday May 8th. All other applications involving sound on my PC are working just fine.

All Replies (2)

more options

See http://www.google.com/support/youtube/bin/answer.py?hl=en&answer=58132

One other suggestion. Go to Add-ons | Plugins and disable BrowserPlus.

more options

I note that this post was written A year ago. I started to have the problem a week ago No sound on You tube or the BBC I player they work fine on Chrome Firebox own videos do have sound Anyone out there got any suggestions Thanks