This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The forward and back arrows are grayed out so I can't return to a previous page. It is ever since I got the latest upgrade to Firefox. How can I get the forward and back buttons to activate?

  • 1 reply
  • 12 have this problem
  • 11 views
  • Last reply by Xircal

tannehart@yahoo.com
tannehart@yahoo.com
more options

Ever since I upgraded to a new version of Firefox (not 4.0), my forward and back buttons do not work. I very much need to move forward and back, otherwise I have to start my searches from scratch, which is very unproductive and annoying. How can I restore the activation of my back button arrow? Thanks!

Ever since I upgraded to a new version of Firefox (not 4.0), my forward and back buttons do not work. I very much need to move forward and back, otherwise I have to start my searches from scratch, which is very unproductive and annoying. How can I restore the activation of my back button arrow? Thanks!

All Replies (1)

Xircal
Xircal
more options

Click the Firefox button, go to Add-ons, then Plugins and disable the following:

  • Fun Web Products Plugin

  • My Web Search

Both of these are adware/spyware and cause performance issues in Firefox.

Next, click the Extensions menu link (above Plugins where you are) and remove the "Ask Toolbar".

If the problem persists, please do the following:

  1. Click Help | Restart with Add-ons disabled.

  2. In the next menu which appears, checkmark: "Reset toolbars and Controls".

  3. Finally, click the button called "Make changes and restart".

Just in case you weren't aware of it, you can right click the Back or Forward buttons to get a list of sites visited. If you'd like to see the return of the arrow on the Back button, install this add-on: https://addons.mozilla.org/en-US/firefox/addon/backforward-dropmarker/

Last but not least, some of your plugins are seriously out of date which exposes your system to exploits. Please visit the Plugins Check page and update where necessary.

See: http://www.adobe.com/support/security/bulletins/apsb11-08.html