This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Update just sits at "connecting to the update server" and never connects. Running Firefox 7.0, Macbook Pro Mac OSX

  • 3 replies
  • 7 have this problem
  • 7 views
  • Last reply by cor-el

chim
chim
more options

Firefox prompts me to update, and when I do I just get "connecting to the update server" and it never connects. I have left it on for days like this and nothing ever happens.

Firefox prompts me to update, and when I do I just get "connecting to the update server" and it never connects. I have left it on for days like this and nothing ever happens.

All Replies (3)

David McRitchie
David McRitchie
more options

http://kb.mozillazine.org/Firewalls


Please mark "Solved" one answer that will best help others with a similar problem -- hope this was it.

chim
chim Question owner
more options

I'm not running any of those antivirus programs???

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.