Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox unable to connect

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by oakcitygirl

more options

I have followed every single step in the article. I have installed and re-installed firefox, cleaned my cache, run every malware program, even restored a former version of firefox and run a system restore on my computer from before the problem occured. This morning my computer powered off without warning and when I rebooted, firefox would not work. I can connect to explorer and my remote desktop at work, so I know the internet connection works (even though I have still powered off and repowered my routers).

I have followed every single step in the article. I have installed and re-installed firefox, cleaned my cache, run every malware program, even restored a former version of firefox and run a system restore on my computer from before the problem occured. This morning my computer powered off without warning and when I rebooted, firefox would not work. I can connect to explorer and my remote desktop at work, so I know the internet connection works (even though I have still powered off and repowered my routers).

All Replies (4)

more options

what is your Firefox version?

  • go to Firefox>Help>About Firefox to find Version number
more options
more options

Thanks, but I already did everything in that article to no avail.