This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Our website is marked as a malware site by your browser: www.bistrotm.com, but it now it is okay, could you fix the problem on your browser please?

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by Bistrotm

more options

Recently we had problems with our website www.bistrotm.com, but now we fixed and changed hosting service. But your browser Firefox mark us as malware, and it is a very simple restaurant website. Please, could you change our status in your browser?

Recently we had problems with our website www.bistrotm.com, but now we fixed and changed hosting service. But your browser Firefox mark us as malware, and it is a very simple restaurant website. Please, could you change our status in your browser?

All Replies (2)

more options

No problem here with your site in Firefox and Google Chrome that uses the same online database.

Do you still have that problem?

If that is the case then try to delete the file urlclassifier3.sqlite to reset the phishing protection database and force Firefox to rebuild a new database file (this can take some time).
You can find the file urlclassifier3.sqlite in the parent location of the cache.
You can see the location of the cache on the about:cache page via the location bar like you access a website.

Modified by cor-el

more options

Thanks so much for your answer Cor-el. You know, we have the problem again. We changed our hosting service but it is impossible for us to visit our website or to go inside of the control panel of it via Firefox, Chrome or Explorer. Do you think the problem comes because the antivirus programs? We are desperate... thanks a lot again for your time... www.bistrotm.com