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while watching full episode on cbs.com, screen turned black and got the message: The video you have requested is either unavailable or is being blocked by an ad blocker installed on your computer

  • 2 replies
  • 2 have this problem
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  • Last reply by MKCole

MKCole
MKCole
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Macbook pro running OS X 10.6.8 Firefox 7.0.1

Macbook pro running OS X 10.6.8 Firefox 7.0.1

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

MKCole
MKCole Question owner
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Thanks. I 'll give it a try.