This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am unable to open mozilla. It says restore session. If I try to open a new tab it says mozilla not responding. I am able to get on the internet through internet explorer and if I switch users I am able to get on mozilla through another users.

lindabennett
lindabennett
more options

I am unable to open mozilla. It says restore session. If I try to open a new tab it says mozilla not responding. I am able to get on the internet through internet explorer and if i switch users I am able to get on mozilla through another user.

Thanks

I am unable to open mozilla. It says restore session. If I try to open a new tab it says mozilla not responding. I am able to get on the internet through internet explorer and if i switch users I am able to get on mozilla through another user. Thanks

All Replies (2)

Vivek
Vivek
more options

hi,

I think opening a new tab doesn't work because Firefox maybe waiting for an input / action. Try choosing either Restore session or Start New Session before proceeding. Restore session will try to restore your tabs / sites which were open when Firefox crashed and Start new session forgets that info and will try to open a new empty tab or your homepage.

Whitewave_9
Whitewave_9
more options

When did this start for you?

Mine started after I started following the OWS stories.