This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

See below

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Tim

Peter_Crush
Peter_Crush
more options

I recently changed to Firebox from I.E. I was also compelled recently to switch to "new " Yahoo Mail. I can no longer open email image attachments in Photoshop. I can only low grade images in a slideshow box. If I try download and open n Photoshop it says cannot be opened unless I buy unzip program. Before I changed to Firebox and "New" Yahoo Mail I had no problem.

I recently changed to Firebox from I.E. I was also compelled recently to switch to "new " Yahoo Mail. I can no longer open email image attachments in Photoshop. I can only low grade images in a slideshow box. If I try download and open n Photoshop it says cannot be opened unless I buy unzip program. Before I changed to Firebox and "New" Yahoo Mail I had no problem.

All Replies (1)

Tim
Tim
more options

It sounds like you are downloading a zip file. You need to extract the files first, then open in Photoshop. You can extract the zip for free with Windows. Just right click, and choose extract all. Then open the picture from the extracted folder