This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After using a hotel's Wifi network, which always started off by directing me to its home page, I can no longer access www.google.co.uk - whenever I attempt to do so I am redirected to the hotel's home page

  • 7 replies
  • 3 have this problem
  • 1 view
  • Last reply by Hasan

more options

I use Windows XP Professional Version 2002. Every other website is OK (including google.com). Perhaps it is something to do with the fact that google.co.uk was my home page. Any suggestions?

I use Windows XP Professional Version 2002. Every other website is OK (including google.com). Perhaps it is something to do with the fact that google.co.uk was my home page. Any suggestions?

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
Read this answer in context 👍 1

All Replies (7)

more options

Check the connection settings.

  • Tools > Options > Advanced : Network : Connection > Settings

If you do not need to use a proxy to connect to internet then select "No Proxy" if the default "Use the system proxy settings" setting doesn't work.

See "Firefox connection settings":

more options

Thanks for the suggestion but it still doesn't work

more options

What are the current connection settings?

more options

I've tried "no proxy", "use system proxy settings" and "auto-detect proxy settings for this network" - and all to no avail

more options

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
more options

Many thanks, cor-el. That did the trick

more options

Glad to hear it worked

Modified by Hasan