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When I open my yahoo email program on the ATT website it shows me the emails but will not let me open them to read. I have cleared history and cache. Help

weebittouched
weebittouched
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Until about three days ago my email program through yahoo/ATT was working fine. I can open the program, I can see the emails, but it will not let me open the emails to read them.

Until about three days ago my email program through yahoo/ATT was working fine. I can open the program, I can see the emails, but it will not let me open the emails to read them.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

weebittouched
weebittouched Question owner
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Good Morning, I tried your suggestions and thus far, the problem still persists. Any other suggestions?