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Every time I click on a news video--ad plays then show This video no longer available--but when do the same thing on Explorer--plays as normal

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by Maintainer

Maintainer
Maintainer
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When looking at ATT screen--when click on one of the thumbnail news items--if there is a video associated--when click on the video, ad plays then shows "loading" the screen with "this video no longer available" but when using Explorer or Chrome--plays as normal

When looking at ATT screen--when click on one of the thumbnail news items--if there is a video associated--when click on the video, ad plays then shows "loading" the screen with "this video no longer available" but when using Explorer or Chrome--plays as normal

Modified by Maintainer

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Maintainer
Maintainer Question owner
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Tried your solution--no change--also noted that one user said that if he just runs in "safe" mode, problem goes away--tried that too--still got the "this video no longer avail-----"