This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

badrinadh
badrinadh
more options

firefox has crashed, does not generate a crash report. On the crash report page when i click restart firefox it doesnt start and if i click quit firefox it closes automatically. Firefox cannot be started even after restarting the system or updating the windows.Please help

firefox has crashed, does not generate a crash report. On the crash report page when i click restart firefox it doesnt start and if i click quit firefox it closes automatically. Firefox cannot be started even after restarting the system or updating the windows.Please help

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you start Firefox in Save mode (hold down the Shift key while starting Firefox)?

Do you see any submitted crash reports if you look in the "%AppData%\Mozilla\Firefox\Crash Reports" folder?

The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.

See also: