This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can no longer use Google's keyword tool in firefox. I just upgraded to v9 but that didn't help. Any ideas on this?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

Bob
Bob
more options

This worked for a long time. Now, it simply does not display the page. Could it be a java problem? Or, is it something to do with firefox.

FYI I can still use this link in Chrome so it's not a pc issue.

This worked for a long time. Now, it simply does not display the page. Could it be a java problem? Or, is it something to do with firefox. FYI I can still use this link in Chrome so it's not a pc issue.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).