This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The Containing Folder will not open to access its content

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by sheerkahn

more options

Windows XP Professional 2GHz processor 2GB RAM The system seems OK Using Firefox 8.0

Windows XP Professional 2GHz processor 2GB RAM The system seems OK Using Firefox 8.0

Chosen solution

If Open and Open Containing Folder in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location.
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

If Open and Open Containing Folder in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location.
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

more options

Thank you for your solution, it seems to be working just fine.