This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes before it starts

more options

since 01/01/2012, i can´t use firefox anymore because it crashes before i can open it. everything i see is a pop-up window which says that I can report it to you. i already tried everything which is written on your support page (trying to open it in safe mode e.g.), but it still crashes then.

my antivirus programme told me, there was a file with kind of a virus the day, when firefox crashed for the first time

since 01/01/2012, i can´t use firefox anymore because it crashes before i can open it. everything i see is a pop-up window which says that I can report it to you. i already tried everything which is written on your support page (trying to open it in safe mode e.g.), but it still crashes then. my antivirus programme told me, there was a file with kind of a virus the day, when firefox crashed for the first time

Chosen solution

Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ]

This crash is fixed on Firefox 9, please upgrade your browser to Firefox 9 and check

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ]

This crash is fixed on Firefox 9, please upgrade your browser to Firefox 9 and check