Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Flash does not work after install

  • 7 replies
  • 1 has this problem
  • 31 views
  • Last reply by Oxylatium

Eljo_M
Eljo_M
more options

I have the latest Firefox and installed the latest Flashplayer from Adobe. After install the Adobe page tells me it has installed. Loading a movie on youtube I get "Flashplayer not installed".

I have uninstalled and installed Firefox I have uninstalled and installed Flashplayer

Nothing works

When loading the movie in Comodo Dragon (chrome) it works just fine.

Win XP 32bit AMD 1.8 Mhz 3Gb mem

The collected info by Mozilla below are not the problem machine

I have the latest Firefox and installed the latest Flashplayer from Adobe. After install the Adobe page tells me it has installed. Loading a movie on youtube I get "Flashplayer not installed". I have uninstalled and installed Firefox I have uninstalled and installed Flashplayer Nothing works When loading the movie in Comodo Dragon (chrome) it works just fine. Win XP 32bit AMD 1.8 Mhz 3Gb mem The collected info by Mozilla below are not the problem machine

Modified by Eljo_M

All Replies (7)

Oxylatium
Oxylatium
more options

Did you install Flash 32 bit?

Eljo_M
Eljo_M Question owner
more options

Yes i'ts a 32bit machine, why?

Oxylatium
Oxylatium
more options

I asked that because FF on Win is 32 bit application and can handle only 32 bit plugins. Some users install only Flash 64 bit and no Flash application is visible. When you visit Adobe website to test Flash, do you get "Flashplayer not installed" too?

Oxylatium
Oxylatium
more options

Hum, another issue I found with Flash objects: https://bugzilla.mozilla.org/show_bug.cgi?id=723154

Could you try to restart FF in safe mode and test on Youtube? (Windows+R > firefox.exe -safe-mode)

Eljo_M
Eljo_M Question owner
more options

Tried it in Safe mode with and without plugins NO effect. Getting the frontend of the movie, click op the play arrow and get a black window with the text "get flashplayer". :(

Eljo_M
Eljo_M Question owner
more options

When installed I get the Adobe page with "flashplayer is installed". When returning I get Install Flashplayer!?

Oxylatium
Oxylatium
more options

Try a clean Flashplayer reinstall.

Download Flash uninstaller (32bit): http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player_32bit.exe and apply it to uninstall all Flashplayer products in your OS.

Then download Flashplayer (32bit): http://fpdownload.macromedia.com/pub/flashplayer/current/licensing/win/install_flash_player_11_plugin_32bit.exe and install it.