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I can get into Hotmail, but cannot do anything with it. IE is ok.

  • 5 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

floridagirl47
floridagirl47
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I can get into hotmail from Firefox, but I cannot read emails, send or access anything. If someone knows how to fix this, please give me instructions. I used it just last night, but cannot use it today. I can do hotmail from IE, however. Thanks.

I can get into hotmail from Firefox, but I cannot read emails, send or access anything. If someone knows how to fix this, please give me instructions. I used it just last night, but cannot use it today. I can do hotmail from IE, however. Thanks.

All Replies (5)

Andrew
Andrew
  • Moderator
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Try clearing Firefox's cookies and cache and see if that helps! https://support.mozilla.org/en-US/kb/Error%20loading%20web%20sites#w_try-clearing-firefoxs-cookies-and-cache

Modified by Andrew

floridagirl47
floridagirl47 Question owner
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Thanks, but that was the first thing I did. I can access my mail from Internet Explorer, but not from Firefox. I want to get back to FF cuz it works better. Any other ideas?

Andrew
Andrew
  • Moderator
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Which version of Firefox are you using?

floridagirl47
floridagirl47 Question owner
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It says Firefox 3.6.26.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).