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Firefox crashes when I click an email link

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt_G

crystalstorm
crystalstorm
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When I click on an email link, like responding to a craigslist ad for example, firefox freezes then closes. I checked my mail applications and it's set to open thunderbird. I even changed it to have it ask me first, and it still crashes. Please help!

When I click on an email link, like responding to a craigslist ad for example, firefox freezes then closes. I checked my mail applications and it's set to open thunderbird. I even changed it to have it ask me first, and it still crashes. Please help!

All Replies (1)

Matt_G
Matt_G
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Hey crystalstorm,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!