Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My download manager window opens, displays the dowloading file and then goes blank. I have to do a search of my drives to find it. I'm using Win 7 Ultimate 64

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

A couple of months back, I upgraded both my computers to Win7 Ultimate 64. At the time, I upgraded Firefox as well. The other computer works fine. This one however, is giving me a problem with the download manager. The window opens and shows the file being downloaded but as soon as the download is complete, the DL Manager window goes blank. I have no idea if the antivirus has time to check the file or not. I also have to do a system search to find the file. I also have no option to open the file or folder from the DL Manager window. This isn't a serious problem but it is very quickly beginning to irritate me. Any suggestions????

A couple of months back, I upgraded both my computers to Win7 Ultimate 64. At the time, I upgraded Firefox as well. The other computer works fine. This one however, is giving me a problem with the download manager. The window opens and shows the file being downloaded but as soon as the download is complete, the DL Manager window goes blank. I have no idea if the antivirus has time to check the file or not. I also have to do a system search to find the file. I also have no option to open the file or folder from the DL Manager window. This isn't a serious problem but it is very quickly beginning to irritate me. Any suggestions????

All Replies (2)

more options

Make sure that you are using the "Remember History" setting as described in this article -> Settings for privacy, browsing history and do-not-track

Check and tell if its working.

more options